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15.5.7. The Product Information Screen

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15.5.7.1. Subscription Warning

Use the Product Information link to view detailed information about your subscription level and contract status.

  • Subscription Warnings

    The Subscription Warnings section contains information unique to your subscription. Information provided here will relate to your subscription settings and the servers currently being monitored. For more information, see Section 15.5.7.1, “Subscription Warning”.

  • Contract Status

    The Contract Status section displays the subscription level, expiration date, contract number, the number of servers supported, and your MySQL Enterprise user name. The Subscription Level section gives more detailed information, including features and any restrictions that may apply. You may update your subscription at any time by clicking the update button.

  • Subscription Information

    The Subscription Information section contains detailed information about your subscription level and the numbger of hosts currently monitored within your subscription level.

  • Enterprise Dashboard Server Info

    The Enterprise Dashboard Server Info section provides detailed information about the running of your MySQL Enterprise Service Manager, including information about the Java environment, hostname and version information.

    The section also includes detailed information about the current status of your MySQL Enterprise Service Manager, showing information on the agents, rules, and outstanding status of the various components. The information provded in this section is listed below:

    • Pending Heartbeats

    • Processed Heartbeats

    • Pending Jobs

    • Number of Agents

    • Monitored mysqld Instances

    • Build Version

    • Advisor Version

    • Number of Rules

    • Number of Graphs

    • Last Successful Email

    • Last Email Failure

    • Last Failure Message

    You can monitor the status of the email messages sent by MySQL Enterprise Service Manager by looking at the values of the Last Successful Email and Last Email Failure sections. Any failure by MySQL Enterprise Service Manager to send an email will be reported, with the failure date recorded in Last Email Failure. You can examine the Last Failure Message field to determine the precise reason for the failure.

  • Readme

    The Readme section contains a copy of the text Readme file provided with each release, and provides release specific information about your MySQL Enterprise Service Manager installation.

  • Diagnostic Report

    The page includes a hyperlink, Download diagnostic report. Click this link to download a compressed version of the MySQL Enterprise Service Manager log files. All the log files found on the Logs page (for more information about logs see Section 15.5.6, “Logs”) are contained in this file. It also contains the Java properties file, the monitored MySQL servers property file, information about the status of the JDBC connection and Java threads, and the subscription.xml file. This report is especially useful for debugging the MySQL Enterprise Service Manager and the MySQL Enterprise Monitor Agent.